Server Job Description
Title: Server
Reports to: Management
Typical Work Week: Varied

Job Description

  • A Ted’s Montana Grill Server is a fundamental member of our Front-of-the-House team.
  • A Server is responsible for welcoming our Guests and serving drinks and food in a courteous and timely manner.
  • Follows the Sequence of Service to ensure a great Guest experience at each and every table.
  • Servers will help create an atmosphere of hospitality, ensuring a remarkable experience for our Guests.

Essential Functions:

As a Server your job responsibilities include, but are not limited to:

  • Greets all Guests within 1 minute with a warm smile, welcoming them to Ted’s.
  • Suggestively sells Ted’s fresh, made from scratch food; describes menu items and daily Feature Items.
  • Assists Guests in the ordering process by making recommendations.
  • Up-sells non-alcoholic and alcoholic beverages.
  • Delivers drinks, food, and dessert in a timely manner.
  • Enters and processes all food and beverage orders in the Point-of-Sale system.
  • Communicates with Guests during their entire meal to ensure they are enjoying their dining experience.
  • Runs food to tables, delivering the food according to pivot point order without “auctioning” it off.
  • Performs a “Quality Check” within one minute of food delivery to make sure the Guests have everything they need to enjoy the meal.
  • Pre-busses tables to ensure cleanliness and Guest comfort while dining.
  • Delivers the check and processes payment promptly.
  • Wishes the Guest a warm farewell and invites them to return.
  • Busses and resets tables within one minute of Guest’s departure.
  • Informs Management immediately of any re-cooks.
  • Stocks/restocks items according to specifications.
  • Follows all cleanliness and sanitation procedures including frequent hand-washing.
  • Notifies a Manager immediately if a Guest is injured or has a complaint.
  • Completes all side-work as directed.
  • Practices alcohol awareness and exercises good judgment when serving Guests alcohol to comply with applicable laws.
  • Follows the check-out procedures and submits all monies owed to the restaurant at the end of the shift.
  • Follows all Ted’s Montana Grill Policies and Procedures.
  • Maintains professional, composed and calm demeanor at all times.
  • Assists in an entire team effort.
  • All other duties as assigned.

Professionalism and Style Expectations:

The following is expected of every Team Member and Manager at Ted’s Montana Grill:

  • Serves great food with great service and a great attitude.
  • Projects and assignments are completed thoroughly, professionally and with care in a timely manner.
  • Adjusts to high pressure situations and is open to change.
  • Assumes responsibility for personal growth and development.
  • Conducts themselves (acts & dresses) professionally at all times while setting the standard for all Team Members.
  • Understands and communicates the TMG Mission Statement and Core Values.
  • Expresses ideas and conveys information clearly, effectively and professionally.
  • Works to resolve disagreements; is respectful of peers and co-workers.

Knowledge and Skills:

Special Skills or knowledge necessary for this position:

  • Full-Service Restaurant Kitchen Experience is desired.
  • Strong communication skills.
  • Strong interpersonal skills. Able to communicate with individuals from diverse backgrounds.
  • Organizational skills-Ability to be organized in a changing environment.
  • Ability to maintain a calm professional demeanor during periods of uncertainty or crisis.

Essential Physical Requirements:

Daily physical requirements and/or number of pounds that may need to be lifted on the job:

  • Stands during entire shift.
  • Reaches, bends, stoops, lifts, shakes, pours, carries, and pushes.
  • Lifts and carries tubs, trays, and cases weighing up to 100 lbs up to 20 times per shift.
  • Frequent exposure to smoke, steam, high temperatures, humidity and extreme cold.