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Proprietor Job Description

Title: Proprietor
Department: Operations
Reports to: Regional Manager

Purpose:

This position is responsible for managing the efficient operation of a Ted's Montana Grill restaurant and building sales through maintaining a high standard of quality, service and sanitation, while practicing the TMG values of providing Great Food with Great Service and a Great Attitude.

Key Result Areas

  1. Communicates and models Ted's standards for quality and service in order provide a fresh, authentic and simply original experience that every guest will seek to repeat.
    1. Visits 100% of the tables 100% of the time, to ensure that guests are receiving great food with a great attitude.
    2. Resolves guests concerns immediately (operational or product).
    3. Looks for opportunities to WOW the guest and enhance guest satisfaction. Always looking for ways of Creating Hospitality Around Remarkable Guest Experiences (CHARGE).
    4. Monitors food quality, constantly asking "Would I eat this?"
    5. Creates a fun and energetic work environment.
  2. Monitors and manages food cost within the restaurant to maximize P.A.C.E. by minimizing waste.
    1. Participates in weekly inventories to ensure proper par levels are set.
    2. Verifies the accuracy of product being received from suppliers.
    3. Assures that all cash policies are being followed within the restaurant.
    4. Completes and submits all accounting reports to the appropriate department (i.e. Invoices, budgets, P&L spreadsheets, new hire paperwork, etc.)
    5. Keeps the Regional Manager informed of any major problems that may affect the food cost (theft of product, price changes, etc.)
  3. Monitors and manages labor costs within the restaurant to maximize P.A.C.E.
    1. Establishes weekly work schedules for management team.
    2. Reviews weekly FOH and HOH hourly schedules before posting.
    3. Maintains and reviews the weekly Labor Planner.
    4. Assures that team members complete assigned responsibilities in a timely and effective manner to control labor costs.
    5. Maintains Team Roster to ensure proper staffing levels.
  4. Monitors the cleanliness, appearance and maintenance of the restaurant and grounds to present a desirable image of Ted's and to maintain a high level of guest satisfaction.
    1. Assures daily and weekly cleaning responsibilities are being followed by all team members.
    2. Assures all store equipment is maintained in proper working order.
    3. Performs opening checklist in order to ensure a desirable image for the restaurant, as well as to maintain a safe environment for both team members and guests.
  5. Provides training and development of management team and all team members to retain a motivated and professional team as well as maximizing employee productivity.
    1. Maintains team roster and hires team members as necessary to maintain appropriate staffing levels.
    2. Assures proper training of all team members on Ted's culture, philosophies, standards and operations, utilizing training materials from the training department.
    3. Builds teamwork among team members and fellow managers.
    4. Develops team members who have the potential to be certified trainers and team leaders.
    5. Conducts weekly management meetings to discuss continuous improvement and the ongoing training and development of all team members to ensure that all key result areas are being met.
    6. Communicates area of responsibilities and performance expectations to management team and team members to assure mutual understanding of desired results; resolves problems/issues that prohibit successful job performance.

JOB SPECIFICATIONS

Requirements

  • A minimum of 2 - 5 years full-service restaurant general manager experience.
  • Must be at least 21 years of age.

Knowledge and Skills:

  • Strong restaurant operations background.
  • Strong Training background.
  • Strong communication skills, both verbal and written.
  • Strong interpersonal skills.  Able to communicate with individuals at all levels of the corporation.
  • Strong organization skills.  Ability to be organized in a changing environment.
  • Ability to maintain a calm professional demeanor during periods of uncertainty or crisis.

Essential Physical Requirements:  Estimated percentage of daily physical requirements and/or number of pounds that may need to be lifted on the job.

Standing/Walking 70%
Sitting 10%
Squatting/Stooping 5%
Reaching 5%
Lifting 10%
Number of Pounds 100 lbs.
Typical work week 55+ hours